23rd Group is a facility management provider that specializes in a wide range of services to meet the needs of various industries. With a focus on improving the process for routine facility maintenance challenges and reducing costs, 23rd Group is dedicated to delivering a superior customer service experience. Their services cover facility maintenance, including exterior services, pest control, HVAC/refrigeration, handyman/general maintenance, doors/windows/locks, lighting/electrical, plumbing, and more.

They also offer construction management, restoration/build back, remodels/refresh, and special projects/rollouts. The team at 23rd Group takes pride in their attention to detail and efficiency. They have implemented a scorecard process to measure technician performance, ensuring quick response times, high satisfaction levels, administrative compliance, and first trip resolution rates.

By using a pre-dispatch protocol and a comprehensive asset data system, they streamline service requests and reduce wasteful time on-site. In addition to their industry expertise, 23rd Group provides each client with a dedicated Customer Service Team that understands the unique needs of each brand they serve. They leverage technology and industry models to develop task allowances and utilize on-site IVR validation and software integration to lower administrative costs.

With a proven track record of success and a commitment to excellence, 23rd Group stands as a reliable partner for facility management solutions. Don't hesitate to contact them and discover how they can help meet your specific needs