911 Training Institute, located in Petoskey, MI, is a leading provider of stress resilience training and consultation services for public-safety agencies. Their mission is to equip 9-1-1 professionals with the training and tools they need to excel in their demanding roles. The institute operates in four realms to achieve this mission. Firstly, they focus on preparing 9-1-1 professionals by offering resilience courses, registration and class schedules, and hosting classes.

They believe that with expertly designed resilience training, these professionals can take great care of themselves and each other, deliver excellent service, and dispatch with excellence. Secondly, they provide training and tools for call mental health crises mastery. Recognizing the challenges faced by 911 professionals when handling crisis calls, they offer a comprehensive curriculum of courses and resources to equip them with the mindset, skillset, and tools necessary to provide equally excellent care to all callers. Additionally, the institute offers consultation and training for leaders in shaping workplace conditions for a resilient workforce.

They understand that PSAP managers want their teams to stay healthy while delivering high-quality work, so they provide expertise in initiating and maintaining strategic wellness initiatives. Lastly, the institute empowers the greater 9-1-1 family with speaking engagements, webinars, podcasts, and resilience resources. They create resources rich in substance to cater to the busy and smart professionals in the industry. 911 Training Institute is more than just a training company - they are a partner and subject matter expert dedicated to producing and sustaining a resilient 9-1-1 workforce.

Contact them today to see how they can support your organization in creating a healthier and more efficient work environment.