# Feedier

- **Website:** <https://alkalab.com>
- **Primary alias:** `alkalab.com`
- **Location:** Lille, Nord-Pas-de-Calais, France

## Description

Feedier is an all-in-one Customer Intelligence Platform that helps organizations manage the full Voice of the Customer journey, from collecting feedback to turning it into action. It brings together signals from surveys, reviews, social channels, support tickets, CRM systems and other business tools, enriching feedback with company-specific context such as regions, brands and customer segments.

The platform uses AI to identify patterns and emerging issues, connect customer experience findings to business outcomes, and generate recommendations, reports and action plans. Feedier integrates with tools including Medallia, Qualtrics, Salesforce, Power BI and Trustpilot, and offers native surveys for teams starting new feedback programs. Its MCP server also allows authorized AI agents to query customer intelligence directly.

Designed for complex, multi-market organizations, Feedier supports teams in sectors including energy, financial services, insurance, transportation, real estate, aviation, life sciences and leisure. Its services emphasize enterprise security and governance, with stated ISO 27001:2022 and SOC 2 credentials.

## Industries

- 🖥 Computers Electronics and Technology
- 🖥 Artificial Intelligence and Machine Learning _(under Computers Electronics and Technology)_
- 📊 Business and Consumer Services

## Links

- [linkedin](https://linkedin.com/company/feedier)
- [twitter](https://twitter.com/i)

## Logos & icons

- logo _(primary)_ — PNG, SVG — [download](https://cdn.brandfetch.io/idW-xaWVq-/w/820/h/169/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1792433811623)
- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idW-xaWVq-/w/200/h/200/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1792433811707)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Ebony | #0d0c1f | dark |
| White | #ffffff | light |
| Heliotrope | #935df7 | accent |

## Fonts

- var(--_apps---typography--body-font) — asset _(custom)_
- Space Grotesk — asset _(google)_

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idW-xaWVq-/w/400/h/67/idC-r0AfWT.jpeg?c=1bxid64Mup7aczewSAYMX&t=1792433811787)

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_Source: <https://brandfetch.com/alkalab.com>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._