Alorica is a leading global provider of customer experience (CX) solutions and back-office outsourcing services. Founded in 1999, the company is headquartered in Irvine, California, United States. Alorica operates over 100 locations worldwide, employing more than 100,000 customer service professionals.

The company offers a diverse range of products and services. Its CX solutions cover customer care, technical support, sales and acquisition, digital and analytics, and omni-channel solutions. Alorica also provides back-office solutions such as finance and accounting, data management, technology support, and human resources services.

These solutions are tailored to meet the unique needs of clients across various industries, including telecommunications, healthcare, financial services, retail, technology, and more. Alorica has expanded its global operations through a combination of organic growth, acquisitions, and partnerships. The company has acquired several notable subsidiaries over the years, including EGS in 2016, West Corporation's agent services businesses in 2018, and Expert Global Solutions in 2019.

These acquisitions have significantly expanded Alorica's market presence and capabilities. In terms of market position, Alorica is considered one of the top players in the global customer experience outsourcing industry. With its extensive global footprint and comprehensive service offerings, the company has attracted a wide range of clients and maintained strong relationships with major brands.

It competes with other major outsourcing companies like Teleperformance and Convergys. Over the years, Alorica has achieved numerous milestones and received recognition for its exceptional services. In 2020, the company was named a Leader in the Everest Group PEAK Matrix® Assessment for Customer Experience Management (CXM) in North America.

It has also been listed among the Top 50 Companies for Diversity by DiversityInc. As of the latest available information, Alorica continues to grow and expand its operations globally. The company remains focused on providing innovative customer experience solutions and helping clients succeed in today's rapidly evolving business landscape