# ARC

- **Website:** <https://arcqs.com>
- **Primary alias:** `arcqs.com`
- **Founded:** 1996
- **Employees:** 51+
- **Location:** Orange, Connecticut, United States
- **Company kind:** PRIVATELY HELD

## Description

ARC Consulting, LLC is a customer experience and quality assurance firm serving organizations of all sizes across the United States and internationally. With more than 30 years in business, ARC helps companies improve service quality, employee performance, retention, and operational results through flexible, customizable programs. Its à la carte approach does not require long-term contracts, and many quality assurance and coaching programs can be launched in as little as two weeks.

ARC’s services include human-verified AI quality assurance, call, email, and chat monitoring, omnichannel mystery shopping, customer surveys, quality program assessment and redesign, and analytics and customer experience research. The company also offers call coaching, employee development, DiSC assessments and training, onsite and virtual training, and editing services. Its reporting tools provide visibility into customer interactions, etiquette, procedural and technical accuracy, and compliance, with data available within 48 hours. ARC builds scorecards around each client’s needs and uses evaluation insights to identify coaching opportunities.

## Industries

- 🧪 Business Training _(under Science and Education)_
- 🧪 Science and Education

## Links

- [facebook](https://facebook.com/ARCQS)
- [instagram](https://instagram.com/arccustomerexperience)
- [linkedin](https://linkedin.com/company/arcqualitysolution)

## Logos & icons

- logo _(primary)_ — PNG — [download](https://cdn.brandfetch.io/idOFQPRqzF/w/100/h/58/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1761284892727)
- icon _(primary)_ — PNG — [download](https://cdn.brandfetch.io/idOFQPRqzF/w/375/h/374/theme/dark/icon.png?c=1bxid64Mup7aczewSAYMX&t=1791406329520)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Fun Blue | #1c479a | accent |
| Bali Hai | #919bb3 | dark |
| Periwinkle Gray | #c9d3e7 | light |

## Fonts

- Roboto — asset _(google)_
- Mulish — asset _(google)_

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idOFQPRqzF/w/1584/h/396/idP7qllCii.jpeg?c=1bxid64Mup7aczewSAYMX&t=1791406329658)

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_Source: <https://brandfetch.com/arcqs.com>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._