Enghouse Interactive is a leading provider of customer engagement solutions headquartered in Phoenix, Arizona, United States. The company specializes in developing software solutions that facilitate communication and collaboration between businesses and their customers. Founded in 2003, Enghouse Interactive has grown through a series of acquisitions, including the purchase of several well-known companies in the telecommunication and customer engagement industry.

These acquisitions have allowed the company to expand its product portfolio and establish a strong global presence. The company offers a wide range of products and services designed to enhance customer engagement. Its main products include contact center solutions, self-service systems, quality management tools, and workforce management software.

Enghouse Interactive's solutions are designed to help businesses across various industries improve customer service, streamline operations, and increase efficiency. Operating on a global scale, Enghouse Interactive has a significant presence in North America, Europe, and the Asia-Pacific region. The company has established a network of subsidiaries and partners worldwide to ensure efficient distribution and support of its products.

Some noteworthy subsidiaries include CT Contact Centers in Brazil, and Empirix in the United States. Enghouse Interactive has achieved a strong market position, particularly in the contact center solutions sector. The company has a reputation for providing reliable and innovative solutions, which has contributed to its success in attracting a wide range of clients from different industries.

It competes with other major players in the industry, such as Cisco Systems, Genesys, and Avaya. In terms of major events and achievements, Enghouse Interactive has consistently expanded its product lineup through strategic acquisitions. A notable acquisition was the purchase of Presence Technology in 2016, which further strengthened its contact center solutions portfolio.

Currently, Enghouse Interactive continues to evolve and adapt to the changing needs of the market. The company focuses on leveraging new technologies such as artificial intelligence and cloud computing to further enhance its solutions and maintain its competitive edge. In conclusion, Enghouse Interactive is a well-established player in the customer engagement solutions industry.

With its extensive product portfolio, global presence, and strong market position, the company is poised for continued growth and success