Balto is the #1 Real-Time Guidance Platform for Contact Centers powered by AI. With Balto, contact center agents can deliver exceptional customer experiences on every call by providing them with the right guidance at the right time. This innovative platform helps agents say the right thing on every call, resulting in increased sales, improved customer satisfaction, and faster handle times.

Balto offers a range of products and services to enhance agent performance and drive behavior change. Their Real-Time Guidance feature shows agents what to say, measures what's working, and scales it instantly. Managers can coach and analyze data in real-time, while the Real-Time QA feature seamlessly scores 100% of calls and identifies areas for improvement.

Balto also offers an automated notetaker that generates notes with a single click. The platform integrates with over 60 softphones and major CCaaS and UCaaS systems, making it easy for agents to use and enhancing their workflows. Balto is trusted by leading companies in various industries, including insurance, financial services, healthcare, retail, and BPO.

Experience the power of Balto and unlock your contact center's full potential. Request a demo today to learn more