# Birdie

- **Website:** <https://birdie.so>
- **Primary alias:** `birdie.so`
- **Claimed:** yes
- **Employees:** 11+
- **Company kind:** PRIVATELY HELD

## Description

Birdie is a brand that offers innovative solutions to enhance customer support and ticket resolution processes. With Birdie, support teams can request screen recordings from customers, allowing them to have a clear understanding of the customer's request. The brand also offers Cobrowsing sessions, where support agents can view and interact with the customer's screen in real-time, providing guidance and assistance. Birdie seamlessly integrates with popular helpdesk platforms such as Zendesk, Intercom, Jira, Helpscout, Freshdesk, and Freshchat. In addition to screen recording and Cobrowsing, Birdie provides features like access to console logs for faster troubleshooting, automatic hiding of sensitive data in web apps to ensure security, and no-download requirements for customers, making it convenient for non-tech-savvy users. Birdie has proven to be effective in improving ticket resolution time, customer effort scores, and escalation rates for support teams. It also offers enterprise-grade security and complies with privacy policies, ensuring the safety of customer data. Accelerate your ticket resolution process and delight your customers by choosing Birdie as your customer support solution.

## Industries

- 🖥 Programming and Developer Software _(under Computers Electronics and Technology)_
- 🖥 Computers Electronics and Technology

## Links

- [twitter](https://twitter.com/Birdie_inc)
- [linkedin](https://linkedin.com/company/birdiedotso)

## Logos & icons

- logo _(primary)_ — PNG, SVG — [download](https://cdn.brandfetch.io/idTPl3nGnn/w/820/h/313/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1736271398950)
- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idTPl3nGnn/w/400/h/400/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1736271399065)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Science Blue | #0243dd | accent |
| Tiber | #04363d | dark |
| Danube | #6681ce | light |

## Fonts

- Arial — asset _(custom)_

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idTPl3nGnn/w/1500/h/500/idax4h86dG.jpeg?c=1bxid64Mup7aczewSAYMX&t=1736271399225)

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_Source: <https://brandfetch.com/birdie.so>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._