@capita.com
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
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Capita is a British multinational company that specializes in technology-enabled business process outsourcing and professional services. It was founded in 1984 as a division of the Chartered Institute of Public Finance and Accountancy (CIPFA) and later became an independent company in 1987. The company's headquarters are located in London, United Kingdom.
Capita offers a wide range of products and services across various sectors, including customer management, administration and support, professional services, technology solutions, and asset services. Its customer management division handles customer acquisition, customer care, and business support services. Its professional services division provides consulting, digital transformation, and recruitment services.
The technology solutions segment offers IT infrastructure and software solutions, while the asset services division focuses on managing and enhancing infrastructure and real estate assets. On a global scale, Capita has a presence in several countries, including the United States, Canada, South Africa, India, and the Netherlands. The company has also established various partnerships and joint ventures with other organizations to expand its offerings and geographical reach.
For instance, Capita has partnerships with companies like Microsoft and Cisco to deliver innovative technology solutions. Capita holds a significant market position in the United Kingdom, providing services to both the public and private sectors. It has faced competition from other outsourcing and professional services companies such as Accenture and Serco.
Despite some financial difficulties in recent years, Capita remains one of the largest outsourcing companies in the UK. In terms of major events and achievements, Capita has undergone significant changes in its strategy and portfolio. In 2020, the company announced a transformation program to simplify its operations and focus on its core capabilities.
It aims to improve its financial performance and enhance customer delivery through this restructuring effort. As of the latest updates, Capita continues to navigate the challenges posed by the COVID-19 pandemic and its impact on the global business environment. The company is working on strengthening its digital capabilities and investing in technology to drive growth and improve operational efficiency.
Capita remains committed to delivering high-quality services to its clients and maintaining its position as a leading provider of outsourcing and professional services in the United Kingdom and beyond
Company Type
Public Company
Company Size
10,001+
Year Founded
1984
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