# CCMA

- **Website:** <https://ccma.org.uk>
- **Primary alias:** `ccma.org.uk`

## Description

CCMA, the Call Centre Management Association, is a leading organization dedicated to supporting and empowering contact centers worldwide. With a focus on promoting best practices and providing valuable resources, CCMA offers a range of membership benefits and events for professionals in the industry. Their extensive training programs cater to all levels of management, from aspiring managers to experienced leaders, with courses designed to enhance skills and foster professional growth. CCMA also offers specialized training bundles and in-house training options for organizations. In addition to training, CCMA provides access to a wealth of resources, including research, good practice guides, and their popular Leadership Series. These resources offer valuable insights and knowledge to help contact center professionals stay up-to-date with industry trends and best practices. CCMA's Supplier Directory is a valuable resource for organizations seeking contact center solutions and services. With an array of categories, including Analytics and Insights, Workforce Management, Quality Monitoring, and more, the directory features trusted companies that can address specific business needs. With its commitment to excellence and innovation in the contact center industry, CCMA is a trusted partner for professionals and organizations looking to enhance their operations and deliver exceptional customer experiences.

## Industries

- 📊 Business and Consumer Services
- 📊 Business Services _(under Business and Consumer Services)_
- 🧪 Science and Education
- 🧪 Business Training _(under Science and Education)_

## Links

- [twitter](https://twitter.com/CCMATALK)
- [linkedin](https://linkedin.com/company/ccma-call-centre-management-association-)

## Logos & icons

- logo _(primary)_ — PNG — [download](https://cdn.brandfetch.io/ids0t4CkNL/w/336/h/120/theme/light/logo.png?c=1bxid64Mup7aczewSAYMX&t=1778496946047)
- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/ids0t4CkNL/w/400/h/400/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1778496946145)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Dodger Blue | #1980ec | accent |
| Martinique | #32325d | dark |
| White | #ffffff | light |

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/ids0t4CkNL/w/1128/h/191/idKecfqqts.jpeg?c=1bxid64Mup7aczewSAYMX&t=1778496946280)

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_Source: <https://brandfetch.com/ccma.org.uk>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._