Cignals. ai is a cloud-based solution designed to transform conversations into delightful experiences. With powerful AI and machine learning, Cignals analyzes text-based conversations to uncover actionable insights that continuously improve conversational experiences.

You can access these insights through REST API, webhooks, or our user-friendly dashboards. Using advanced text analytics, Cignals uncovers hidden insights buried deep in customer conversations, providing valuable information on customer intent, customer journeys, and recommended actions. The Customer Journey feature visually represents user journeys, usage statistics, and exit rates, with available transcripts for better context understanding.

Gain valuable Voice of Customer insights to understand what your customers are saying about your product, service, and delivery. Identify the Hot Spots in customer journeys where prospects drop-off to optimize sales conversion. Real-time feedback and improvement strategies are enabled through automated notifications and agent or bot performance tracking.

Developed by a team of dedicated developers in India, Cignals. ai is committed to helping businesses harness the power of conversations to create delightful customer experiences. Explore our powerful analytics and improve your customer conversations today