# CC4Teams

- **Website:** <https://contactcenter4all.com>
- **Primary alias:** `contactcenter4all.com`

## Description

ContactCenter4ALL develops CC4Teams, an AI-enhanced, omnichannel customer contact platform built for Microsoft Teams. The solution brings voice, email, web chat and WhatsApp into one environment, helping organisations manage customer conversations without adding disconnected systems or unnecessary complexity. It combines intelligent routing, automation and real-time reporting with CRM and business application integrations, including Microsoft Dynamics, Salesforce, HubSpot, ServiceNow, SAP and TOPdesk.

CC4Teams supports collaboration between human agents and AI agents. AI can handle routine conversations, assist with summaries and suggested responses, and provide support during busy periods or outside business hours. When a human agent takes over, the conversation context is available to support a smoother interaction. Features also include live transcription, customer history, shared inbox management, monitoring and actionable insights.

ContactCenter4ALL presents CC4Teams as a configurable solution for organisations seeking to connect channels, customer information and service workflows in Microsoft Teams. The company highlights Microsoft certifications and ISO 27001 certification, and offers product information, customer case studies, a knowledge portal, free trials and demo requests.

## Industries

- 🖥 Computers Electronics and Technology
- 🖥 Artificial Intelligence and Machine Learning _(under Computers Electronics and Technology)_

## Links

- [linkedin](https://linkedin.com/company/cc4all)

## Logos & icons

- logo _(primary)_ — PNG, SVG — [download](https://cdn.brandfetch.io/idMbsUz6a4/w/820/h/820/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1791307124606)
- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idMbsUz6a4/w/400/h/400/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1791307125120)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Lochmara | #0078d4 | accent |
| Deep Cove | #071643 | dark |
| Malibu | #6edcff | light |

## Fonts

- -apple-system — asset _(system)_

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idMbsUz6a4/w/1201/h/601/idAQGZpMTi.jpeg?c=1bxid64Mup7aczewSAYMX&t=1791307124763)

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_Source: <https://brandfetch.com/contactcenter4all.com>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._