Concentrix, headquartered in Fremont, California, is a global business services company with a strong presence in the United States. Founded in 2004 as a subsidiary of SYNNEX Corporation, Concentrix has grown significantly over the years to become a leading player in the customer engagement services industry. Concentrix offers a wide range of products and services to its clients, with a primary focus on customer engagement, technology optimization, and analytics.

The company provides solutions in voice, chat, and email support, as well as digital marketing, customer retention, and technical support. Concentrix also specializes in business process outsourcing (BPO) services, including finance and accounting, human resources, and supply chain management. On a global scale, Concentrix operates in over 40 countries, serving clients across various industries, including technology, healthcare, retail, and financial services.

The company has established several noteworthy subsidiaries and partnerships, including Minacs, a leading BPO provider it acquired in 2016, enhancing its presence in India, Canada, and Europe. With its robust global operations and strong market position, Concentrix has emerged as a key player in the customer engagement services industry. The company has consistently reported robust financial performance, with global sales reaching approximately $4 billion in 2020.

Concentrix's strong position is further exemplified by its recognition as a leader in the Everest Group Peak Matrix Assessment for Customer Experience Management in 2021. To support its growth and enhance its service offerings, Concentrix has made strategic acquisitions and partnerships. Notably, in 2018, the company acquired Convergys Corporation, a prominent customer management services provider, further strengthening its foothold in the United States and expanding its capabilities in global customer engagement.

Currently, Concentrix continues to innovate and evolve its offerings to meet the evolving needs of its clients. The company leverages advanced technology and data-driven insights to deliver exceptional customer experiences and drive business growth. With its strong market position, global reach, and ongoing investments in innovation, Concentrix is well-positioned to maintain its growth trajectory and continue to be a leader in the customer engagement services industry