@covisian.com
Covisian is the leader provider of customer services that solves people's problems, thanks to cutting-edge technologies.
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About
Description
Covisian is a leading Italian company that specializes in providing innovative customer care and business process outsourcing (BPO) services. It was founded in 2003 and has since become a trusted partner for many global organizations. Headquartered in Milan, Italy, Covisian operates through a network of contact centers and offices worldwide.
The company's headquarters in Milan serves as the main hub for its operations and strategic decision-making. Covisian offers a wide range of services to its clients, including customer care, technical support, sales, collections, and back-office processing. It also provides customized solutions to meet the specific needs of different industries such as telecommunications, banking and finance, retail, utilities, and healthcare.
In addition to traditional voice-based services, Covisian is known for its expertise in digital and omnichannel customer engagement. On a global scale, Covisian operates in multiple countries across Europe, North America, and Latin America. The company has established several subsidiaries and joint ventures to expand its reach and enhance its service capabilities.
Notable subsidiaries include Covisian Germany, Covisian Poland, and Covisian Romania. These subsidiaries enable the company to cater to the local markets and provide services in multiple languages. Covisian has built a strong market position through its dedication to providing high-quality customer service and its ability to adapt to changing customer needs.
It competes with other major BPO players such as Teleperformance, Sitel, and Convergys. In terms of global sales, Covisian has experienced steady growth over the years, with an increasing number of clients relying on its services to enhance their customer experience management. In terms of major events and achievements, Covisian has been recognized for its excellence in customer service and received various industry awards.
The company consistently invests in technological advancements to stay at the forefront of the industry and adapt to digital transformation trends. As of the latest available information, Covisian continues to expand its global presence and enhance its service offerings. It remains committed to delivering exceptional customer experiences and driving success for its clients, making it a prominent player in the global BPO market
Company Type
Privately Held
Company Size
10,001+
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