Critizr is a Customer Experience Management platform that provides personal and human experiences on a large scale. With the aim of delivering better customer experiences, increasing NPS, improving customer satisfaction, driving loyalty, and recapturing previously unsatisfied customers, Critizr offers tools and solutions for CEOs, CX teams, and insights teams. Their platform, called Goodays, helps leading global brands in delivering more personal and human customer experiences.

It empowers frontline teams by giving them the tools, knowledge, and motivation to provide a better CX. By redistributing customer responsibility and accountability, all teams are aligned and proactively engaging with customers, gaining valuable insights along the way. Customer-centricity starts with the C-Level, as Critizr helps them understand customers' priorities and challenge teams to improve on a daily basis.

With impressive results, including 80% of customer issues being solved by frontline teams, an increase of 11 NPS score in the first year of collaboration, a 75% increase in customer retention, and 100% adoption of the platform within 2 months, Critizr's platform sparks real connections, engages everyone in the company, and keeps things simple. By focusing on actioning the metrics that matter and facilitating better and deeper interactions, Goodays becomes an everyday essential for businesses. Don't just take our word for it - hear from their customers who have experienced the transformative power of Critizr's platform.

If you're ready to make each day a Goodays, book an intro with Critizr and explore their solutions for CX teams, frontline teams, and more