Customer Support Leaders is a brand that offers a range of valuable resources and services for those in leadership positions within customer support. They provide a wealth of informative articles, interviews, and podcasts, covering various topics related to customer support and leadership. Additionally, they offer events and training programs, such as CS Leadership Training and Masterminds, which provide opportunities for leaders to enhance their skills and network with industry professionals.

Mentorship and coaching programs are also available to support leaders in their professional development. Customer Support Leaders emphasizes the importance of customer retention and satisfaction, providing insights on topics like data analytics, effective surveying, and building strong relationships with customers. With a focus on relating to customers as individuals, rather than just addressing their problems, Customer Support Leaders aims to help leaders navigate the challenges of customer support and enhance the overall customer experience