# CX Next - **Website:** - **Primary alias:** `cxnext.com.br` ## Description CX Next is an omnichannel customer-support platform from ConvertaX, built for organizations managing high-volume, around-the-clock operations. Its governed AI handles routine requests across channels, resolves what it can under curated rules, and escalates cases requiring human judgment. When a specialist takes over, they receive a summary of the conversation, actions already completed, and the reason for escalation, helping customers avoid repeating themselves. The platform brings together a unified inbox, queue management, real-time capacity monitoring, and routing for N1 and N2 support. Teams can connect WhatsApp, Instagram, Facebook, email, webchat, and telephony, alongside integrations such as Databricks, Jira, webhooks, REST APIs, and AI services including OpenAI, Gemini, and DeepSeek. Operational tools include alerts, reporting, dashboards, custom CSAT and NPS surveys, workforce management, and multi-brand security controls. ConvertaX also offers platform demonstrations, implementation support, and 24/7 operational assistance. CX Next is designed to help teams absorb demand peaks, improve efficiency, and keep human specialists focused on complex or sensitive customer needs. ## Industries - 🖥 Computers Electronics and Technology - 🖥 Artificial Intelligence and Machine Learning _(under Computers Electronics and Technology)_ ## Links - [instagram](https://instagram.com/convertaxmkt) - [linkedin](https://linkedin.com/company/cxnextai) ## Logos & icons - logo _(primary)_ — PNG — [download](https://cdn.brandfetch.io/idV_8ujVZE/w/400/h/85/theme/light/logo.png?c=1bxid64Mup7aczewSAYMX&t=1790968973367) - icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idV_8ujVZE/w/100/h/100/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1790968973775) ## Colors | Name | Hex | Theme | | --- | --- | --- | | Green Haze | #03a35d | accent | | Cobalt | #0052b4 | dark | | White | #ffffff | light | ## Fonts - DM Sans — asset _(google)_ ## Imagery - banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idV_8ujVZE/w/2157/h/729/idZZSBnFjP.jpeg?c=1bxid64Mup7aczewSAYMX&t=1790968973617) --- _Source: _ _See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._