DCM360 is a brand by Beijing Super Dimensions Century Technology Co., Ltd. (referred to as the company) that specializes in the development and manufacturing of equipment. They offer a one-year warranty period for their products to their partners (referred to as the partners).

The warranty period starts from the date of machine acceptance, for a duration of one year, or within 15 months of the machine being sent to the partner's designated location—whichever comes first. DCM360 provides comprehensive services to ensure customer satisfaction. They have a customer service center that offers free 24/7 online technical support and maintenance services during the warranty period.

In case the technical support cannot completely resolve any issues within the warranty period, DCM360 guarantees to resolve the problem on-site within 72 hours. They also provide software upgrades, patches, and maintenance services, along with training programs for their products. DCM360 maintains accurate customer technical service records, which are documented and submitted regularly to the partners.

After the warranty period, DCM360 continues to provide post-warranty services for a fee, equivalent to 10% to 15% of the contract amount, including a 6% tax point for invoicing. DCM360 aims to provide efficient and seamless customer support, ensuring that their products perform optimally and meet their partners' needs