# Deepsearch

- **Website:** <https://deepassist.com>
- **Primary alias:** `deepassist.com`
- **Founded:** 2010
- **Employees:** 11+
- **Location:** Wien Vienna, Austria
- **Company kind:** PRIVATELY HELD

## Description

Deepassist is a unique, semantic AI brand that offers pre-trained and adaptable solutions for all communication channels. Their aim is to help businesses automate customer inquiries and optimize their customer service experience. By employing Large Language Models in a controlled manner, deepassist enables organizations to handle 90% of customer inquiries on the first contact by 2025. This allows companies to enhance their service KPIs such as accessibility, average handling time, and first contact resolution rates while reducing onboarding times for new employees. With deepassist's innovative AI solution, routine tasks in customer support can be strategically automated, freeing up employees to focus on complex tasks and providing them with solution suggestions. With over 1 million inquiries per year, deepassist has proven successful in assisting organizations like Stadt Wien - Wiener Wohnen, one of Europe's largest property management firms, resulting in significant improvements in handling time and first contact resolution rates. Deepassist also recognizes the challenges faced by businesses in the customer support field, including increasing inquiry volumes, shorter attention spans, high employee turnover, and customer preference for assisted channels. Leveraging deepassist can help organizations outperform their competitors, as 61% of customers seek alternative providers after just one poor service experience. Deepassist sets itself apart by ensuring clients achieve automation at scale, grounded in industry-specific knowledge. Their solutions have been pre-trained for various sectors, including utilities, facility services, public transportation, enterprise service management, banking, and insurance. Integrating deepassist into existing systems is seamless, thanks to its robust REST API and the minimal integration effort required. The deepassist AI swiftly analyzes incoming data from any channel, providing real-time support to employees. Recognized as one of the top 5 natural language technologies globally, deepassist offers a no-code language platform that streamlines natural language understanding and information architecture, reducing the need for multiple language models for different channels. By leveraging deepassist, businesses can enhance their efficiency and achieve a measurable return on investment. Connect with deepassist to experience the potential efficiency gains for your organization.

## Industries

- 🖥 Programming and Developer Software _(under Computers Electronics and Technology)_
- 🖥 Computers Electronics and Technology

## Links

- [linkedin](https://linkedin.com/company/deepsearch-gmbh)

## Logos & icons

- logo _(primary)_ — PNG — [download](https://cdn.brandfetch.io/idJKKPgopC/w/2560/h/695/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1693083471749)
- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idJKKPgopC/w/400/h/400/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1780617212966)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Mountain Meadow | #1db09d | accent |
| Black Pearl | #061d26 | dark |
| Di Serria | #d69a5b | light |

## Fonts

- -apple-system — asset _(system)_

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idJKKPgopC/w/200/h/33/id4TZkjxSl.jpeg?c=1bxid64Mup7aczewSAYMX&t=1780617213065)

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_Source: <https://brandfetch.com/deepassist.com>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._