Dependable IT is a trusted and reliable brand that prioritizes customer loyalty and satisfaction. With a focus on delivering on your brand's promise, they strive to ensure customer trust and build long-lasting relationships. Their top drivers include increasing first call resolution, providing exceptional customer service that generates positive social media reviews and ratings, and improving the overall customer experience.

Established in 1997 and located in downtown Hamilton, Ontario, Dependable IT has a dedicated team of over 200 talented individuals who are committed to delivering first-class service. Their central facility allows for quick decision-making and direct access to senior executives, ensuring efficient problem resolution. Dependable IT is a part of the Malar Group of Companies and offers a wide range of services, including network cabling, call center systems integration, IT consulting and support, business analytics, operating systems, marketing, and creative services.

They pride themselves on their ability to understand and cater to your specific business needs and goals, delivering a seamless and targeted service experience. With an emphasis on protecting your brand on social media and search engines, Dependable IT creates marketing strategies, engages with your audience, manages social media pages, and ensures your brand receives high ratings. They offer multi-channel platforms to support customer communications, including chat, proactive chat, email, SMS, and automated call back.

Dependable IT has an impressive track record, with over 20 years of delivering award-winning customer experiences. They have resolved over 5,000,000 issues, with an average CCuSat score of 91%. With a team of over 200 call center agents, they have handled over 50,000,000 calls, emails, tickets, and transactions to date.

As a highly respected brand, Dependable IT has been nominated for the Outstanding Business Achievement Award by the Hamilton Chamber of Commerce. They are also known for their commitment to employee development, establishing DIT University Training, and being a competitive employer in the City of Hamilton. Trust Dependable IT for all your technical support, software development, and sales and billing needs.

They have the resources, talent, and experience to meet your business requirements and exceed your expectations. Partner with Dependable IT and experience the difference in customer service excellence. Copyright © 2019 Dependable IT.

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