DialAmerica is a telemarketing and customer service company based in the United States. Founded in 1957 by Art Conway, the company has grown to become a leader in the industry, with its headquarters located in Mahwah, New Jersey. Over the years, DialAmerica has expanded its services to include a wide range of solutions for clients in various industries.

The company offers outbound telemarketing services, helping businesses connect with potential customers and generate sales leads. They also provide inbound customer service support, handling customer inquiries, complaints, and order processing. DialAmerica operates mainly in the United States, with contact centers strategically located across the country.

However, it also has international operations, including centers in India and the Philippines, allowing them to provide global support to clients with international customer bases. A subsidiary of the company, WIMI, focuses on providing outsourced contact center services specifically to financial institutions. WIMI specializes in customer relationship management, helping financial service companies enhance their customer interactions and improve overall customer satisfaction.

In terms of market position, DialAmerica is considered one of the leading teleservices providers in the United States. They have a strong reputation for delivering reliable and effective telemarketing and customer service solutions. While competing with other major players in the industry such as Teleperformance and Sitel, DialAmerica has carved out a niche for itself and has maintained a prominent position in the market.

No recent major events or changes in DialAmerica's brand strategy or product lineup have been reported. However, the company continuously adapts to the evolving needs of its clients and the market, ensuring its services remain competitive. As of the latest available information, DialAmerica continues to operate as a go-to provider for telemarketing and customer service solutions.

They continue to expand their client base and aim to deliver exceptional customer experiences through their services