DigitalGenius is a leading brand that specializes in automating customer service for ecommerce brands. By employing conversational and generative AI, DigitalGenius is able to transform the customer experience for online retailers. With their platform, they help companies automate repetitive tickets, cut customer service costs, drive online conversions, and improve overall customer experience.

Their unique capabilities include generative AI and conversational AI, allowing for proactive automation, integrations, analytics, and various channels. DigitalGenius empowers pioneering online retailers to achieve their CX transformation goals. Their AI technology automates responses to common customer queries, increasing agent productivity and resolving a significant number of messages without human intervention.

This level of automation has been successfully implemented by several well-known brands, resulting in impressive statistics such as a reduction in average resolution time and response time, automated handling of orders and queries, and increased customer satisfaction. DigitalGenius is tailored specifically for ecommerce and retail, offering a range of pre-built use cases, customizable branding, and multilingual and cross-channel support