The Dunvegan Group Ltd. With a focus on using customer feedback, they capture the voice of your customers (VOC) and employees to provide invaluable insights that lead to improved business retention. Their senior consultants work directly with your executives, management teams, and customer-facing personnel to deliver maximum value from their programs.

The Dunvegan approach combines measurement and the need for organizational change. They offer training, coaching, and mentoring to help your team adapt to new behaviors and technologies. From data collection to support in dealing with customer issues, The Dunvegan Group stays with you through all stages of the Customer Care & Retention™ program, with the goal of improving customer satisfaction and leveraging customer referrals.

With a program tailored to your budget and organizational readiness, The Dunvegan Group is dedicated to ensuring your business retention success. Download their e-Book to learn more about their proven method and metrics