Eptica is a leading European technology company that provides digital customer service solutions powered by AI. With a strong focus on enabling companies to place digital customer engagement at the heart of their strategy, Eptica's solutions transform relationships between brands and individuals into meaningful conversations. Founded 16 years ago, Eptica specializes in intelligent platforms for digital customer experience.

Their conversational and collaborative solutions make use of AI and cognitive technologies to help brands understand and serve their customers across all channels. These solutions also allow organizations to share conversations with all departments, enrich knowledge from every interaction, and analyze conversations to collect insights on the perceptions of the brand. With over 450 organizations worldwide relying on their customer service solutions, Eptica has established itself as a trusted provider in the industry.

Their continuous innovation and commitment to security have earned them recognition in Gartner Magic Quadrants for the last seven years. As a leading provider of customer experience software in Europe, Eptica is fully compliant with the General Data Protection Regulation (GDPR), ensuring the protection of personal data. With a wide range of resources available, including case studies, videos, and a blog, Eptica is dedicated to helping brands improve their customer service and create meaningful connections with their customers