ETECSA

ETECSA, or Empresa de Telecomunicaciones de Cuba S. A., is the state-owned telecommunications company in Cuba, founded in 1994 to modernize and manage the country’s telecommunications infrastructure, following the dissolution of the national telecommunication monopoly. Its headquarters is located in Havana.

The services offered by ETECSA include fixed-line and mobile telephony, internet access, and data transmission. ETECSA has made significant progress in expanding mobile services, including the introduction of 3G and 4G technologies, and the launch of Nauta, a public Wi-Fi service that allows citizens to access the internet in designated areas. Globally, ETECSA operates primarily within the confines of Cuba, with limited international partnerships.

However, it has engaged in collaborations with companies like Telefonica and has hosted foreign investments to explore technological advancements. The company has also participated in various projects, such as the laying of fiber optic cables to improve connectivity. In terms of market position, ETECSA remains the primary telecom provider in Cuba, facing minimal competition due to the state-controlled nature of the industry.

In recent years, it has witnessed growth in its customer base, primarily due to increasing mobile subscriptions amid growing global technology standards. Noteworthy developments include the expansion of internet access and the enhancement of mobile services, which were previously limited. ETECSA’s strategy has shifted towards digital inclusion and modernization as part of the Cuban government's economic reforms, aiming to make telecommunications more accessible.

As of October 2023, ETECSA continues to upgrade its services, striving to bridge the digital divide in Cuba amid ongoing geopolitical tensions and economic challenges. Efforts are ongoing to enhance coverage and customer service as the nation moves toward increased connectivity