EVS Broadcast Equipment is a leading brand in the broadcast industry, providing innovative solutions and services for various market applications. With a strong commitment to customer satisfaction, EVS offers a comprehensive service level agreement (SLA) program that ensures smooth operations, maximized uptime, and better control of total cost of ownership (TCO). The SLA program consists of two packages: Advanced and Premium.

Customers can choose the package that best fits their specific needs and budget. The program includes access to a knowledge base, incident case tracking, 24/7 telephone support with quick response times, remote system health checks, and onsite technical interventions. In addition, EVS offers software support, providing access to updates and upgrades, alerts about software changes, and assistance with remote updates.

Hardware support includes advance exchange of parts, free replacements, and options for hardware upgrades and onsite spare parts. To learn more about the SLA program and its details, customers can access the complete document and contact their EVS sales representative. Rest assured that EVS upholds high standards of quality in accordance with their general terms and conditions of sales.

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