Focus Contact Center is a comprehensive and efficient software that enables businesses to improve their customer service through multichannel communication. With features such as chat, phone, e-mail, SMS, and social media integration, businesses can easily manage customer interactions in one convenient platform. In addition to their Contact Center software, Focus also offers a range of other products and solutions to enhance customer support and sales.

These include Service Desk, PBX, Help Desk, and Ticketing System. Whether you are in debt collection, loans, call center, e-commerce, healthcare, real estate, or transport and logistics, Focus Contact Center has individualized solutions to meet your unique needs. What sets Focus Contact Center apart is its commitment to quality, reliability, and providing individualized solutions.

With over 2000 satisfied customers, including large global organizations and small family businesses, Focus has been recognized as the Best Business Product in 2014 and Best MSP Product in 2015. Their technical support services are available 24/7, and they offer training sessions and consultations free-of-charge. With a global reach, Focus Contact Center is accessible wherever you are, thanks to their partnership with IBM Softlayer global cloud.

Boost your sales efficiency and customer satisfaction by integrating multiple communication channels into one solution. Increase the productivity of your agents with advanced tools and functionalities. Enhance your telemarketing campaigns with integrated communication channels and dialing methodologies.

Streamline your call/contact center operations with a user-friendly platform. Improve debt recovery efforts with automated tools. Support remote work and integrated communication with their virtual office solution.

Enjoy the benefits of a modern, cost-effective private branch exchange (PBX). Simplify and optimize your teleconferencing and videoconferencing needs. References from satisfied customers attest to the reliability and accessibility of Focus Telecom Polska Sp.

Choose Focus Contact Center to take your customer service to the next level