Fortuity in Columbus, OH is dedicated to helping you unlock the full potential of your contact center operation. We believe in custom solutions that go beyond traditional call center conventions. Our team is committed to tailoring solutions to meet your specific needs, creating the perfect mix of support for each client we serve.

With our expertise in Contact Center Management, we tackle one of the biggest challenges in the industry - Staffing. Our customized solution stack, crafted by our Innovative Strategies Consulting Services team, strikes the right balance between quality service and cost. We also focus on driving bigger profits, helping you achieve the full financial potential of your contact center.

Fortuity believes in channel strategy, staffing mix, and technology solutions that deliver better results. Our aim is to provide better operational efficiency and faster customer resolution, leading to significantly higher customer satisfaction. But our commitment doesn't stop there.

By working with Fortuity, you contribute to building brighter futures for high potential, inner-city candidates in need of a better opportunity and support. Our community service partners provide extensive support services to help our employees manage challenges, lifting them out of poverty and into brighter futures. Experience the Fortuity difference.

With over 85+ combined years of experience, 100+ clients, and 5M+ customer interactions, we have the proven track record to make a positive difference in your business. Join us and discover what a contact center can truly be. Former Mayor of Columbus, Gregory S.

Lashutka, recognizes Fortuity as a driver of positive change in the community and beyond. Don't just listen to us, experience the Fortuity service like no other in a unique environment. Visit our website to learn more about our team, careers, privacy policy, and recent news