Freshworks Inc. It was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The company's mission is to make customer support software accessible and affordable for businesses of all sizes.

Freshworks offers a range of products and services to help companies provide exceptional customer experiences. Their flagship product, Freshdesk, is a cloud-based customer support software that allows businesses to manage customer inquiries, automate workflows, and provide personalized support across multiple channels. Other key products include Freshservice (IT service management), Freshsales (CRM), Freshchat (customer messaging), and Freshmarketer (marketing automation).

With offices in 12 countries worldwide, Freshworks operates on a global scale. The company serves over 150,000 customers in more than 120 countries. It has also formed strategic partnerships and joint ventures to expand its reach.

Notably, Freshworks has partnered with LinkedIn to integrate customer data and provide a more personalized support experience. Freshworks holds a strong market position in the customer engagement software industry. It competes with major players like Salesforce, Zendesk, and Microsoft Dynamics 365.

Despite the strong competition, Freshworks has been able to establish itself as a leading provider of customer support software with its user-friendly and cost-effective solutions. Over the years, Freshworks has achieved several milestones and received recognition for its innovative approach. In 2019, the company raised $150 million in a series H funding round.

This funding helped Freshworks reach a valuation of $3. 5 billion, solidifying its position as a unicorn startup. Additionally, Freshworks has been recognized by Gartner in its Magic Quadrant for the CRM Customer Engagement Center.

As of now, Freshworks continues to expand its customer base and enhance its product lineup. In 2020, the company announced the launch of Freshworks CRM, its cloud-based customer relationship management platform. This strategic move demonstrates Freshworks' commitment to cater to a broader range of customer needs.

In conclusion, Freshworks Inc. With a strong global presence and a wide range of products, Freshworks has cemented its position in the market and continues to innovate and grow