GoContact is a leading brand that offers a native Cloud Contact Center as a Service (CCaaS) solution, equipped with integrated omnichannel and Artificial Intelligence (AI) technologies. With more than 10 years of experience in the market, GoContact has established itself as a reliable and innovative platform. What sets GoContact apart is its commitment to reducing technological complexity in contact center management while prioritizing the seamless interaction between people and technology.

The platform guarantees the security and robustness of operations, making it easy for businesses to manage their contact centers without technological barriers. GoContact's range of products and services includes omnichannel communication capabilities, such as voice, tickets, chat, Facebook, and WhatsApp, as well as advanced features like IVR, smart scripts, dialer, and workforce engagement. Additionally, GoContact offers BI & analytics solutions for real-time dashboards and reporting.

The brand caters to various industries, including BPO, financial services, retail, and healthcare, providing flexible and autonomous solutions to boost operational performance, increase sales, automate processes with AI and bots, and launch campaigns faster. With its acquisition by Broadvoice in July 2021, GoContact has expanded its reach, becoming part of an American group with a global presence in North America, South America, Europe, and Africa. GoContact's mission is to simplify contact center management and bridge the gap between technology and its beneficiaries.

Guided by principles of quality, excellence, efficient human resource management, and technological innovation, GoContact empowers businesses to deliver exceptional customer service