Great Brook is a brand that specializes in customer feedback practices and surveying. Founded by Fred Van Bennekom, a former Information Systems Consultant, Great Brook aims to help companies effectively utilize customer feedback for business improvement. With a focus on service quality and product performance, Great Brook offers a range of products and services to assist in survey design, analysis, and administration.

They provide workshops and training courses worldwide, where Fred personally shares his expertise and breakthrough strategies for quality improvement. Additionally, Great Brook offers consulting services for custom survey projects and customer support design. Fred Van Bennekom, the principal of Great Brook, is also a renowned speaker and author, having published books and articles on customer surveying and support management.

If you're looking to enhance your survey program, Great Brook is the go-to brand for comprehensive training, consultation, and valuable insights into customer feedback