Hamilton Health Sciences is a brand committed to providing an excellent patient experience. They offer a wide range of healthcare services and programs aimed at improving patient care. Their Patient Experience Office promotes patient- and family-centred care by partnering with patients and healthcare teams to influence systems, processes, behavior, and communication.

Hamilton Health Sciences values patient feedback and welcomes compliments, inquiries, or concerns about their services. They provide various channels for patients and families to share their experiences, including telephone, email, and written communication. The Patient Experience Office promises to listen to feedback in a supportive and respectful manner, follow-up with appropriate managers, and answer questions about their services.

They also assist in resolving any dissatisfaction with collaboration from their managers and Chiefs of Medical Service. Hamilton Health Sciences prioritizes patient privacy and requires consent before sharing any personal health information. Patients and families receiving care at their hospitals can also address their concerns with nurses, team leaders, physicians, and managers.

Overall, Hamilton Health Sciences is dedicated to providing high-quality healthcare services while continuously improving the patient experience