Hinduja Global Solutions (HGS) is a global business process management (BPM) and customer experience company headquartered in Bengaluru, India. It was established in 1993 as HTMT Global Solutions and was rebranded as HGS in 2010. The company is part of the Hinduja Group conglomerate, which has diverse business interests including banking, healthcare, and automotive.

HGS offers a comprehensive range of products and services to clients worldwide. Its portfolio includes customer service, technical support, sales, and back-office processing solutions. The company operates across various industries such as banking and financial services, telecom and media, healthcare, retail, and consumer packaged goods.

With a strong focus on innovation, HGS provides digital solutions, automation, and analytics to enhance customer experience and optimize business processes. Operating on a global scale, HGS has over 45 delivery centers in 12 countries, including India, the United States, Canada, the Philippines, and the United Kingdom. The company serves clients in more than 60 languages, which enables them to deliver localized customer support in different regions.

HGS also has several noteworthy subsidiaries, joint ventures, and partnerships. Notable subsidiaries include HGS Interactive, a digital services arm, and PeopleShores, a social impact venture focused on creating employment opportunities. In terms of market position, HGS is considered a leader in the BPM industry.

The company has a strong presence in the North American market, where it serves several Fortune 500 companies. It has consistently been recognized as a top global provider of customer experience and contact center services. HGS's focus on technology and innovation has allowed it to differentiate itself from competitors and remain competitive in the rapidly evolving BPM space.

In recent years, HGS has achieved significant milestones and made strategic changes to fuel its growth. The company has expanded its service offerings to include emerging technologies such as artificial intelligence and robotic process automation. HGS has also invested in data analytics capabilities to help clients gain insights and improve their business outcomes.

As of the latest available information, HGS continues to grow and adapt to the evolving needs of its clients. The company remains committed to delivering exceptional customer experiences and driving digital innovation in the BPM industry