# Best Practical Solutions

- **Website:** <https://hostedrt.com>
- **Primary alias:** `hostedrt.com`

## Description

Best Practical provides open-source ticketing and help desk software centered on Request Tracker (RT). Organizations can choose to self-host RT or use Best Practical’s cloud service, while retaining ownership of their data. The company states that every feature is available on every plan, with no lock-in.

Its product offering includes Request Tracker, RT Incident Response (RTIR), RT Assets, and FormTools. The listed solutions address help desk operations, change management, AWS reservation management, and adding AI capabilities to Request Tracker. Best Practical also provides product downloads, technical specifications, and documentation for RT and RTIR, alongside a user and developer forum, community wiki, and GitHub resources.

For organizations adopting or managing its software, the company offers cloud and self-hosted services, training, and support. Its website also features customer stories, product and company news, a blog, and information about security, privacy, release policies, and terms of service. Best Practical serves teams seeking flexible ticketing and service-management tools, with options to run the software in their own environment or through the company’s cloud.

## Industries

- 🖥 Computers Electronics and Technology
- 🖥 Programming and Developer Software _(under Computers Electronics and Technology)_
- 🖥 Cloud Services and Computing _(under Computers Electronics and Technology)_

## Links

- [linkedin](https://linkedin.com/company/best-practical-solutions-llc)
- [youtube](https://youtube.com/channel/UCgyrecV0pmHWg9gU8BTGtJQ)
- [github](https://github.com/bestpractical)

## Logos & icons

- logo _(primary)_ — PNG — [download](https://cdn.brandfetch.io/idz3jsooWM/w/858/h/144/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1791315673676)
- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idz3jsooWM/w/400/h/400/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1791315674021)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Allports | #006ba1 | accent |
| Cod Gray | #1a1a1a | dark |
| White | #ffffff | light |

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idz3jsooWM/w/1128/h/191/id_NuSYvXP.jpeg?c=1bxid64Mup7aczewSAYMX&t=1791315673804)

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_Source: <https://brandfetch.com/hostedrt.com>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._