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Looking to buy a condominium? You may have come across the term マンションコンシェルジュ or Concierge during your search. A マンションコンシェルジュ is one of the services that a condominium provides. It can be very convenient if used effectively, but it's important to note that the services offered may differ between condominiums.
To prevent any regrets after purchasing a unit without fully understanding the services, it's advisable to familiarize yourself with the details beforehand. The term コンシェルジュ originates from French and translates to caretaker or guide. When hearing the word, most people would associate it with hotel staff.
Hotel concierges are professionals who cater to the guests' requests, such as providing tourist information, arranging transportation, and more. In the context of a condominium, a マンションコンシェルジュ refers to specialized staff who offer various services to residents at the front desk. While initially mainly found in luxury condominiums, they are increasingly being deployed in more common ones.
It's important to distinguish the roles of a マンションコンシェルジュ and a condominium manager. A マンションコンシェルジュ primarily supports residents' daily life, handling tasks such as reserving facilities, arranging taxis, and receiving parcels. This position is more customer-centric, resembling a customer service role.
On the other hand, a condominium manager focuses on the maintenance and management of the building. Responsibilities include cleaning common areas, carrying out inspections, repairing damaged areas, managing waste disposal, ensuring security measures, and dealing with requests or complaints from residents. Their role is more focused on the building management aspect.
The services offered by a マンションコンシェルジュ vary between condominiums. It's important to check the details before signing a contract. Generally, a good way to conceptualize the services is to think of them as similar to hotel concierge services adapted for daily living.
Specific examples may include providing information about facilities in the condominium and the surrounding area, receiving and directing visitors, handling courier and postal services, accepting photocopying and fax requests, offering pet sitting services, and accepting dry cleaning requests, among others. The availability of these services may differ depending on the condominium. Some may only be available during certain hours, while others may be accessible 24/7.
Additionally, certain condominiums may have integrated services, such as combining a café or shop within the premises, providing a convenient experience akin to using a convenience store. In conclusion, マンションコンシェルジュ functions as a reliable support system for residents, offering a wide range of services. However, it's important to keep in mind that these services are part of the shared facilities, and the cost, including personnel expenses, is covered by the management fees paid by the residents.
For residents who do not require these services, it may only increase their financial burden. When considering moving into a condominium, it's crucial to pay attention to whether a マンションコンシェルジュ is available, whether the services offered are necessary, and whether the frequency of use justifies the cost
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