@hubicus.com
Solutions de Quality Monitoring pour la mise en place de Plans d'actions efficaces.
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Description
Hubicus is a leading brand in the field of Quality Management, offering innovative solutions for effective action plans. With their platform, Hubicus Quality Monitoring, they provide businesses with the tools to evaluate their advisors and service providers, monitor performance, and engage and retain employees. This comprehensive platform allows users to define evaluation criteria, assess communication channels such as voice and digital, and track evaluation consistency through calibration.
Hubicus also offers personalized reporting for different customer service roles, enabling businesses to identify strengths and areas for improvement. By debriefing, calibrating, and sharing evaluation results, users can implement targeted and effective action plans to enhance their quality system. Hubicus Quality Monitoring also integrates artificial intelligence capabilities, such as call transcription and text analysis, to further streamline the evaluation process.
The benefits of implementing this monitoring solution are measurable, with customers experiencing improvements in customer satisfaction ranging from 5% to 30% for the client relations aspect and approximately 15% improvement in conversion rates for commercial activities. On average, Hubicus clients have reported a 25% improvement in delivered quality, at least 35% reduction in evaluation time, and up to 30% enhancement in customer satisfaction. As the European leader in Quality Management, Hubicus, a subsidiary of the BVA Group, offers a range of quality management solutions for customer experience.
They work with over a hundred companies, providing software and expertise in contact centers to measure, pilot, audit, and transform their methods and organizations. Their latest offering, Hubicus Quality Monitoring, is a next-generation SaaS platform that focuses on employee engagement and is adaptable to all sectors. With its real-time, unified view of customer experience across all channels, it has become an essential tool for companies with internal or external customer service teams of over 10 agents.
Hubicus values long-term partnerships with private and public organizations, as well as associations. They have a track record of success, and testimonials from satisfied clients can be found in their resource space. Hubicus also offers a white paper on employee engagement, highlighting the importance of motivated and involved contact center advisors for achieving customer satisfaction.
By recognizing expertise, valuing achievements, and promoting teamwork, Hubicus aims to help businesses deliver exceptional customer service
Company Type
Privately Held
Company Size
11-50
Year Founded
2007
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