IBEX Global is a customer engagement services company based in the United States. The company, founded in Washington, D. C.

Headquartered in Spring Valley, Nevada, IBEX Global operates a network of contact centers in over 25 locations worldwide, including the United States, Canada, Jamaica, Nicaragua, the Philippines, Senegal, Pakistan, and the United Kingdom. The company employs multilingual and culturally diverse teams to ensure effective customer service delivery across global markets. IBEX Global offers a range of services to its clients, including customer acquisition, customer care, technical support, sales, analytics, and back-office processing.

The company leverages advanced technology and data-driven insights to deliver personalized and efficient solutions to its clients. As for its market position, IBEX Global is a leading provider of customer engagement services. The company competes with other major global players in the contact center industry, such as Teleperformance, Convergys, and Sitel.

While specific details about its market share and global sales figures are not publicly available, IBEX Global boasts a strong reputation for its customer-centric approach and commitment to operational excellence. Over the years, IBEX Global has achieved several noteworthy milestones. In 2015, the company announced a partnership with New Jersey-based IT solutions provider Cognizant, allowing both companies to leverage their respective expertise in customer interaction services and technology to enhance their offerings.

This strategic alliance aimed to drive innovation and deliver transformative solutions to their clients. As of the latest available information, IBEX Global continues to expand its global presence and enhance its service portfolio. The company remains focused on providing exceptional customer engagement experiences while adapting to the ever-evolving needs of its clients.

With its strong market position, strategic partnerships, and commitment to innovation, IBEX Global is poised for continued growth in the customer engagement services industry