With a focus on crisis, referral, and emotional support lines, iCarol offers comprehensive solutions to support these important services. Their software is ideal for various industries, including crisis centers, 2-1-1 helplines, victim services, aging and disability services, and childcare resource and referral organizations. iCarol’s helpline software goes beyond just managing contacts and resources.

It includes tools for live chat and SMS/texting, contact management, resource/referral collaboration and integration, as well as statistics and outcome reporting. The software also helps with volunteer and staff management, shift scheduling, and offers features for efficient collaboration with community-based organizations. With iCarol, organizations can streamline their operations, offer improved service delivery, protect client confidentiality, and adapt to changing communication needs.

It’s no wonder why over 80,000 users worldwide choose iCarol as their go-to helpline software. Sign up for a free trial today and discover how iCarol can help you help more people and make a difference in your community