# ICMI

- **Website:** <https://icmi.com>
- **Primary alias:** `icmi.com`
- **Founded:** 1985
- **Employees:** 51+
- **Location:** Colorado Springs, Colorado, United States
- **Company kind:** PUBLIC COMPANY

## Description

ICMI is the leading provider of call center training, certification, and events. With a focus on improving customer service and team performance, ICMI offers a wide range of resources to enhance your contact center operations. From comprehensive training courses and programs to certifications and consulting solutions, ICMI has everything you need to optimize your contact center. Whether you're a director, manager, supervisor, agent, or quality manager, there are training options tailored to your specific role. ICMI also offers private group training and live-virtual training for added convenience. In addition, they provide consulting solutions that cover areas like omni-channel technology, workforce management, customer experience, and more. With ICMI, you can ensure that your contact center is equipped with the latest tools, strategies, and best practices to deliver exceptional customer experiences. Join the countless organizations that have partnered with ICMI to elevate their contact center operations and achieve optimal business results.

## Industries

- 📊 Business Services _(under Business and Consumer Services)_
- 📊 Business and Consumer Services

## Links

- [youtube](https://youtube.com/user/ICMIVideo)
- [twitter](https://twitter.com/CallCenterICMI)
- [linkedin](https://linkedin.com/company/icmi)
- [facebook](https://facebook.com/ICMI-International-Customer-Management-Institute)

## Logos & icons

- icon _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idU-cEARAa/w/100/h/100/theme/dark/icon.jpeg?c=1bxid64Mup7aczewSAYMX&t=1781842151805)
- logo _(primary)_ — PNG — [download](https://cdn.brandfetch.io/idU-cEARAa/w/891/h/303/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1781842151709)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Mine Shaft | #333333 | dark |
| Anakiwa | #9fcdff | light |
| Prussian Blue | #002752 | accent |

## Fonts

- var(--bs-font-sans-serif) — asset _(custom)_
- Arial — asset _(custom)_
- Open Sans — asset _(google)_

## Imagery

- banner _(primary)_ — JPEG — [download](https://cdn.brandfetch.io/idU-cEARAa/w/400/h/100/id40FPKtVq.jpeg?c=1bxid64Mup7aczewSAYMX&t=1781842151890)

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_Source: <https://brandfetch.com/icmi.com>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._