Ideal Systems is a leading brand that offers Mobile Office, an advanced mobile agent solution for smartphones. It is fully integrated with Genesys Cloud, expanding its capabilities to all knowledge workers and branches of your company. Available for both iOS and Android, Mobile Office allows you to enhance your customer service by ensuring customers are connected to the right person in your organization, improving service quality.

It also boosts agent productivity and job satisfaction by offloading interactions to other resources, increasing efficiency. With Mobile Office, you can reduce call-backs, unnecessary transfers, and improve wait times and call abandons without increasing costs. The solution is built on a secure and highly scalable infrastructure, providing you with the flexibility to scale your needs according to business cycles.

Additionally, Mobile Office enables you to monitor all customer interactions outside the Contact Centre, enhancing traceability and reporting capabilities. Activate the full potential of your organization with Mobile Office from Ideal Systems