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InProd

@inprod.io

Genesys PureEngage configuration & DevOps Management platform, automates deployments, enables reuse of previous work and enforces change control processes

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Description

InProd is a leading brand that offers a comprehensive configuration management solution specifically designed for the contact center industry. Their platform, Genesys PureEngage Configuration Management Tool, automates deployments, enables the reuse of previous work, and enforces change control processes. With InProd, managing large Genesys powered contact centers becomes easy and hassle-free.


One of the key benefits of using InProd is its ability to speed up deployment and reduce outages. By utilizing DevOps tools, InProd allows users to rapidly move from design to deployment, resulting in higher quality deployments and a reduction in production outages. In the event of an outage, InProd's application accelerates service recovery by providing immediate knowledge of what changes were performed within the Genesys environment.


InProd also emphasizes the importance of change management and control. Through their innovative 'Change Sets' feature, users can confidently package and deploy changes from development to production, while easily managing the deployment process and rollback. This ensures efficient planning, reduces unnecessary costs, and eliminates downtime caused by human error.


Overall, InProd's solution simplifies the complex process of PureEngage configuration, reduces risks and costs, and enables contact centers to streamline their operations effectively

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Company Type

Privately Held

Company Size

2-10

Year Founded

2015

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