Josh's Frogs is a renowned brand that specializes in providing a wide range of products and services related to the care and well-being of frogs, insects, plants, and animals. With a mission and passion for bringing nature to your door, Josh's Frogs offers an unbeatable Live Arrival Guarantee, ensuring that every order arrives alive and healthy. When it comes to live insects, Josh's Frogs goes above and beyond to ensure that they arrive at your doorstep alive.

With a generous 3-Day Life Insurance Policy, they guarantee that your insects will survive extreme temperatures, handling mishaps, or shipping mistakes. They employ top-of-the-line shipping supplies and procedures to guarantee the well-being of the insects, regardless of the weather conditions. Similarly, Josh's Frogs also provides a Live Arrival Guarantee for plants.

They carefully monitor weather conditions during shipment to avoid damage to the plants. If your plants arrive dead or heavily damaged, their customer service team is readily available to help and will require pictures for assessment. When it comes to animal shipments, Josh's Frogs takes extra precautions.

They use FedEx Priority Overnight and constantly check temperatures at both the origin and destination to ensure the safety of the animals. To guarantee live arrival, they require someone to accept the package on the first delivery attempt for home or business addresses, or for packages held at FedEx Ship Centers to be picked up by noon on the day of arrival. In the unfortunate event of animals arriving deceased, Josh's Frogs requires immediate notification and photographic evidence for prompt resolution.

They also extend a health guarantee if the animals arrive in poor condition, providing customers with 14 days to report any issues. Additionally, they offer guidance and support for customers whose animals fail to thrive within 7 days. For customers interested in tadpoles, Josh's Frogs guarantees live arrival, except in cases of dead arrivals.

Josh's Frogs prides itself on its outstanding customer service, with agents available on weekdays from 9am-6pm ET to assist with any inquiries or concerns. Overall, when you choose Josh's Frogs, you can expect exceptional quality, unmatched Live Arrival Guarantees, and a brand that cares deeply for the well-being of the animals, insects, plants, and frogs they provide