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Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.
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Medallia is the leading enterprise experience platform that focuses on mission-critical insights and action. They are pioneers in customer, employee, citizen, and patient experience, making them the number one choice for businesses. Medallia Experience Cloud, their flagship software-as-a-service (SaaS) platform, serves as the experience system of record, enabling all other applications to be customer and employee aware.
With Medallia Experience Cloud, businesses can capture billions of experience signals from various interactions, including voice, video, digital, social media, and IoT. Their proprietary artificial intelligence and machine learning technology uncover predictive insights automatically, driving powerful business actions and outcomes. By partnering with Medallia, businesses can reduce customer churn, convert detractors into promoters, create in-the-moment cross-sell and up-sell opportunities, and make revenue-impacting decisions.
Their platform offers clear and potent returns on investment. Medallia is trusted by over 2,000 leading brands worldwide, providing unsurpassed scalability and processing over a billion comments each month. They have a global presence with 11 offices across San Mateo, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv.
With a team of 2,500+ Medallians, they foster a culture of inclusion, creativity, and innovation. To learn more about Medallia and how they can transform your business, visit their website at www. medallia.
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