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Locuta

@locuta.co

Développez une solution de Callbot sur mesure qui automatise l’expérience client conversationnelle à grande échelle

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Description

Locuta is a French brand that specializes in developing customized Callbot solutions to automate large-scale customer conversational experiences. With Locuta's Callbot solution, you can optimize your customer relations by automating repetitive calls in your call center, allowing your agents to focus on higher-value tasks. The Callbot ensures that you can be accessible to your clients 24/7, providing immediate responses and eliminating any need for after-hours notices.


By personalizing the customer's experience, Locuta's Callbot helps you generate more profits and reduce operational costs in your call center, while also relieving your teams from handling a high volume of calls. This efficiency allows your agents to concentrate on complex tasks. Locuta's Callbot solution is multilingual and can handle requests in 104 different languages.


With their machine learning-based dialogue management, the Callbots can maintain contextual conversations, making them highly immersive and human-like. They integrate seamlessly with the tools you already use, thanks to Locuta's connectors. To assess your call center's automation potential, Locuta offers an automated diagnostic service using audio recordings from your production.


With Locuta, you not only get a Callbot solution but also a full suite of omnichannel tools for your call center, including Chatbots, Supervisors, and Diagnostics. The brand's proprietary technology and data sovereignty approach set them apart from competitors, allowing for greater flexibility and more attractive pricing. With Locuta, you can enhance your customer satisfaction with the most immersive and innovative Callbot experience in the market

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Partnership

Company Size

11-50

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