MetaCaseDesk is a SharePoint based HelpDesk, Ticketing, and Case Management Solution that aims to make your employees happy and your customers satisfied. It offers real-time handling of internal issues and customer inquiries related to your products and services. Whether you are using on-premise SharePoint or the MetaOption cloud for SharePoint, non-SharePoint, and Office 365 users, MetaCaseDesk has you covered.

It presents a one-stop view of your entire helpdesk activity through an interactive, customizable Dashboard. The Dashboard contains all the essential information tabs and tracking tools you require. MetaCaseDesk supports Microsoft SharePoint Server 2010/2013, provides advanced analytical capabilities, enables SLA configuration and notifications, and offers both Support and Customer web portals for easy management and tracking of tickets.

With features such as intake of new tickets via emails, multiple instances deployment, and multiple authentication options, MetaCaseDesk is a highly secure and efficient solution for your business needs. Additionally, MetaCaseDesk offers various services including consultation, training, migration, and support to ensure a smooth and successful implementation. Choose MetaCaseDesk for a comprehensive and user-friendly HelpDesk, Ticketing, and Case Management Solution