NYC.gov

NYC311 is your ultimate bridge to New York City government services and information. With over 500 types of service requests accepted, we are here to address any issues you may encounter in your neighborhood, from noise complaints to dirty sidewalks. Not only that, but we can also assist you in navigating through over 2,000 other City services and programs, such as ordering a birth certificate, applying for SNAP, or checking your trash collection schedule.

When you file a service request with NYC311, we immediately send it to the appropriate agency responsible for resolving it. Throughout the process, you'll receive updates on the status of your request, ensuring transparency and accountability. Once the agency addresses your complaint or request, they will close the service request and provide details on how it was resolved.

We offer multiple ways to connect with City services: you can call us 24/7, send a text message, download the NYC311 App, or even connect with us on social media. We strive to provide outstanding customer service to all New Yorkers, regardless of their language or disability. That's why our call center supports over 175 languages, and we offer accommodations for people with disabilities.

Since launching in 2003, NYC311 has revolutionized public services by consolidating helplines, setting service standards, and training representatives to ensure the best experience for our customers. We are proud to be a lifeline for New York City, and we will continue to be here for you, day and night, no matter the circumstances