Observe. AI is a revolutionary brand that is transforming contact centers through the power of AI. By providing real-time analytics and leveraging artificial intelligence, they boost sales, enhance call center quality, and create metrics that drive revenue and customer retention.

With their innovative AI-driven platform, they offer a range of products and services that cater to the needs of contact centers. Their Conversation Intelligence feature allows businesses to gain valuable insights from customer interactions, while their Contact Center LLM (Language Model) offers new levels of reporting and analytics. Additionally, their omnichannel consulting services ensure a seamless customer experience across multiple channels.

Observe. AI also provides AI-powered agent assist, knowledge AI, supervisor assist, and auto summary capabilities. Their solutions are designed to optimize agent performance and coaching, ensure quality assurance, improve sales and customer service, enhance operational efficiency, and ensure compliance.

Observe. AI's success is evident through their impressive track record, having served over 200 businesses across various industries. They have raised $213 million in funding to date and have a team of 250 passionate individuals with diverse expertise in contact center operations, customer experience, and data science.

With their commitment to supporting organizations in their transition to data-driven operations, Observe. AI is dedicated to helping businesses succeed and achieve their goals