OneTouch Direct is a customer service outsourcing company based in the United States. It was founded in 1995 and is headquartered in Tampa, Florida. The company offers a variety of services, including inbound and outbound sales, customer service, technical support, and help desk solutions.

OneTouch Direct operates on a global scale and has several subsidiary companies and partnerships. It has a strong presence in North America, with call centers located in the United States and Canada. The company also has operations in Latin America, including call centers in Mexico and the Dominican Republic.

In terms of market position, OneTouch Direct is a leading player in the customer service outsourcing industry. The company has a strong reputation for providing high-quality customer service and has built long-term partnerships with major brands in various industries, including telecommunications, technology, healthcare, and retail. One notable achievement in OneTouch Direct's history is its acquisition by OnBrand24, a Massachusetts-based call center outsourcing company, in 2005.

This acquisition allowed OneTouch Direct to expand its capabilities and service offerings. Currently, OneTouch Direct remains a trusted partner for companies seeking to outsource their customer service operations. It continues to grow and adapt to the evolving needs of its clients and the industry as a whole.

While there may not be any recent major events or changes in the company's strategy, it consistently focuses on providing exceptional customer service and maintaining its strong market position. In conclusion, OneTouch Direct is a prominent customer service outsourcing company headquartered in the United States. It offers a range of services on a global scale and has established itself as a leader in the industry.

With a solid track record and a commitment to excellence, OneTouch Direct continues to thrive in the highly competitive market