# Opendesk

- **Website:** <https://opendesk.sh>
- **Primary alias:** `opendesk.sh`

## Description

Teams can connect support email from Google Workspace, Microsoft 365, or other providers, add their own mail accounts, and handle live chat and help-center requests in a unified queue. Conversations can be assigned, discussed collaboratively, and managed with automations, priority settings, and service-level targets.

The platform offers a live-chat widget in 14 languages, a searchable knowledge base, and reporting that includes response times, SLA performance, and customer satisfaction. Its AI assistant, Ollie, can answer from published articles, draft replies, summarize and translate messages, and help triage conversations. Actions are attributed to the AI, and risky tasks require approval. Realtime presence and updates help teams avoid duplicate replies, while a REST API and webhooks support integrations. opendesk is available as a cloud service or for self-hosting; it is free to start, and the self-hosted edition is free and unlimited. The company also provides documentation and security information.

## Industries

- 🖥 Computers Electronics and Technology
- 🖥 Cloud Services and Computing _(under Computers Electronics and Technology)_
- 🖥 Email _(under Computers Electronics and Technology)_

## Links

- [github](https://github.com/useopendesk)

## Logos & icons

- logo _(primary)_ — PNG — [download](https://cdn.brandfetch.io/idJqiLuv0Z/w/180/h/180/theme/dark/logo.png?c=1bxid64Mup7aczewSAYMX&t=1793830264178)

## Colors

| Name | Hex | Theme |
| --- | --- | --- |
| Deep Koamaru | #102e74 | dark |
| White | #ffffff | light |

## Fonts

- Geist Variable — asset _(custom)_
- Geist Variable — asset _(custom)_
- Geist Variable — asset _(custom)_
- Geist Mono Variable — asset _(custom)_

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_Source: <https://brandfetch.com/opendesk.sh>_
_See [/llms.txt](/llms.txt) for a full list of agent-readable pages, and [/auth.md](/auth.md) for how agents authenticate._