Open International is a leading brand that specializes in providing utility billing solutions for municipalities and investor-owned utilities (IOUs). With their flagship product, Smartflex CIS, they help municipalities effectively serve their communities and assist IOUs in achieving their business goals. Smartflex CIS offers a range of products and services to address various utility challenges.

For telecom, it provides solutions for customer care, sales, billing, rating, mediation, marketing, payment and debt collection, and back-office workforce management. Additionally, it offers services for field service management, network inventory, activation, project management, devices and materials management, and contractor management. For utilities, Smartflex CIS caters to billing, customer care, sales, metering, payment and debt collection, self-service portals, marketing, fraud prevention, and back-office workforce management.

It also provides services for field service management, devices and materials management, contractor management, maintenance, platform cloud security, HTML5 dashboards, connector kits, workflows, and geographic components. Open International empowers utilities by helping them overcome challenges such as system complexity, customer expectations, inflexible systems, technology costs, outdated system support, and billing issues. Their solution enables utilities to improve customer satisfaction, increase efficiency and best practices, avoid technological obsolescence, and boost process transformation.

With over 150 successful implementations and upgrades, Open International has gained the trust of numerous companies worldwide. Their modern and flexible solution, coupled with exceptional customer support, has made them a preferred choice for utility providers seeking to enhance their customer operations. Revolutionize your utility's performance with Open International's cutting-edge solutions and enjoy a real 360° customer experience